Shipping policy

Shipping Policy

Last Updated: July 29, 2026

At Outtans, we want your order to arrive safely and on schedule. Below is everything you need to know about how we process, ship, track, and deliver your order.

Order Processing

•   Orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and holidays).

•   Once your order ships, you will receive a confirmation email with tracking information.

Shipping Methods and Coverage

•   Standard orders ship via FedEx within the continental United States.

•   Larger orders, or orders with a high number of units, ship via LTL (Less-Than-Truckload) freight to ensure your items arrive safely and securely.

•   We currently do not ship to Alaska, Hawaii, U.S. territories, international addresses, or P.O. Boxes.

Delivery Times

•   FedEx orders typically arrive within 4 to 7 business days after shipping, depending on your location.

•   LTL freight orders may take slightly longer than standard FedEx delivery, and transit time varies with order size and destination. As soon as your items are dispatched, we will share tracking information so you can follow your shipment.

•   All delivery windows are estimates and are not guaranteed, as transit can be affected by carrier schedules, weather, and other factors outside our control.

Freight (LTL) Deliveries

•   Freight orders are delivered to your threshold (the first accessible entryway of your property), and liftgate service is included at no extra charge.

•   Someone must be available on-site to receive freight deliveries. The carrier will typically contact you to arrange a delivery appointment.

•   Please inspect your items at the time of delivery. If you notice any visible damage, note it on the delivery receipt before signing. This keeps your damage claim valid with the freight carrier.

Shipping Rates

•   We offer free shipping on all orders.

Order Tracking

•   A tracking number is sent to your email once your order ships.

•   Track FedEx orders here: FedEx Tracking

•   For LTL freight orders, we will provide the carrier name and tracking reference so you can monitor delivery.

Damaged or Defective Items

•   If your items arrive damaged or defective, please contact us within 48 hours of delivery at contact@outtans.com.

•   Include your order number and clear photos of the damage so we can resolve the issue as quickly as possible.

Order Changes and Cancellations

•   Order changes and cancellations are permitted until a tracking number has been shared with you. This is generally within 24 hours of placing your order, though it may vary.

•   Once a tracking number has been issued, the order is in transit and can no longer be changed or canceled.

Lost or Delayed Shipments

•   If your package appears delayed, please review your tracking details first.

•   For a lost shipment, contact us at contact@outtans.com within 2 to 5 business days of the estimated delivery date so we can assist you.

Returns and Refunds

•   Please refer to our Return Policy for details.

Contact Us

•   Email: contact@outtans.com

•   Phone: +1 (678) 515-5665