Customer support
Contact
E-mail: contact@outtans.com
Phone Number: +19045809281
Phone Contact Hours:
Monday-Friday: 9:00 AM EDT - 4:00 PM EDT
Saturday: Closed
Sunday: Closed
Contact
We'd love to hear from you! Please feel free to reach out using the contact form below. Your feedback, inquiries, and suggestions are important to us.
Contact form
Frequently Asked Questions
Why does your table have 2 extra legs?
Our picnic table is designed with a versatile structure to easily accommodate wheelchairs, thanks to the inclusion of two additional straight legs. This feature also allows for placement against walls or fences, maximizing space utilization.
What sets your picnic table apart from the less expensive others?
Our picnic tables’ robust construction assures long-term use by using very qualitative materials for unparalleled durability and rust resistance even in challenging outdoor environments.
How does the thermoplastic-coated steel top contribute to the table's overall quality?
The thermoplastic coating not only enhances durability but also makes the surface stain-resistant, ensuring a low-maintenance and attractive picnic area.
Is assembly required? Does the table include an instruction manual?
While assembly is required, we include an instruction manual and our easy-to-follow assembly guide ensures a straightforward process. The sturdy design, including round corners and adjustable seats, simplifies the overall setup.
What size of umbrella pole fits with this table?
The recommended umbrella pole diameter for this table is 1.5 inch.
Based on the package size and weight, will this table be delivered to my doorstep?
Yes, we deliver all our picnic tables to the customer’s doorstep.
Does this table come with all the necessary hardware to install it, or will I need additional tools?
Our table comes with all the needed hardware to install it, so no need to worry about that.
How does your picnic table cater to different user needs, particularly for families with children?
The mesh incorporated into both the table top and seats is meticulously designed to provide a more dense, secure surface. This not only enhances durability but also ensures a cozy seating experience while keeping items firmly in place on the table.
How does your picnic table cater to different user needs, particularly for families with children?We've integrated a two-step adjustable seating system and rounded corners into our design, making it exceptionally child-
We've integrated a two-step adjustable seating system and rounded corners into our design, making it exceptionally child-friendly. This unique feature ensures a comfortable and safe seating experience for both adults and children.
Instruction manuals
Instuction manual round table
Payments and Delivery
At OUTTANS, we prioritize the security of your payments and ensure a seamless delivery experience, no matter where you are located.
Secure Payments
We take your payments seriously and prioritize the security of your transactions.
Rest assured that your payment information is safe with us. Our checkout process is encrypted and protected by the latest security protocols to safeguard your personal and financial information.
Fast Delivery with Trusted Partners
We understand the importance of timely delivery. That's why we partner with only the most trusted and reliable shipping companies, including Amazon, FedEx, and UPS. With our trusted partners, you can expect fast and efficient delivery to your doorstep, regardless of your location.
Global Delivery Expertise
With years of experience in global shipping, we have mastered the logistics of
delivering to multiple countries. Our vast experience ensures that your orders are processed efficiently and delivered promptly. We understand the complexities of international shipping and work tirelessly to make sure your package reaches you in the shortest time possible.
Efficient Warehouse Allocation
To ensure the fastest delivery times, we ship your orders from the closest warehouse to your location. This strategic allocation allows us to minimize transit times and get your products to you as quickly as possible.
At OUTTANS, your satisfaction is our top priority. If you have any questions or
concerns regarding payments or delivery, please don't hesitate to contact us.
We're here to help!
Refunds
At OUTTANS, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.
Amazon Shipped Orders
For products shipped from Amazon, you can benefit from Amazon's refund and return policies. Simply follow the instructions provided by Amazon to initiate the return process and receive a refund according to their policies.
Orders Shipped from Our Warehouse
For products shipped from our warehouse, we provide a hassle-free return process.
If you wish to return an item, please contact our customer support team to request a prepaid return label. Once you receive the label, simply take the product to the closest FedEx or UPS center for return shipping.
Upon receiving the returned product at our warehouse, we will promptly process your refund. Please note that it may take a few days for the refund to appear in your account, depending on your payment provider.
Special Consideration for Damaged Pieces
If the reason for the return is due to bent or damaged pieces, please contact us before applying for a return. In such cases, we can arrange to ship replacement pieces to you promptly, ensuring that you receive the quality product you deserve.
Experience You Can Trust
With our years of experience in handling returns and refunds, we have earned the trust of many satisfied customers. Rest assured that we will handle your return with the utmost care and efficiency, striving to exceed your expectations at every step.
If you have any questions or concerns about the return process, please don't hesitate to contact our friendly customer support team. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.