FAQ

Rectangular tables in 4 ft, 6 ft, 8 ft, and 10 ft (10 ft in black only); square tables in 46 in and 38 in; round tables in 46 in; kids tables in 38 in square and round; benches in 4 ft, 6 ft, and 8 ft with or without a backrest; and a DIY leg kit for 4 ft, 6 ft, and 8 ft wood tops. We do not offer 12 ft tables or 36 in benches.

4 ft: 4 to 6 adults. 6 ft: 6 to 8. 8 ft: 8 to 10. 10 ft: 10 to 12. 46 in square and round: 8 (two per side). 38 in: 4 to 6.

Blue, black, green, red, and brown, all at the same price. Frames and legs are always black. We do not offer custom colors or physical color samples, but we are happy to send photos of installed tables in the color you are considering. Screens vary, so expect small differences in shade.

Both use the same heavy-duty frame and coating. Expanded metal is a woven steel mesh, our standard surface, and it drains quickly. Punched metal is a solid steel sheet with about 3/4 in holes, our premium surface: smoother, sleeker, slightly heavier, and popular with schools because small fingers cannot get caught.

Tops, seats, and backrests are 8 gauge steel (0.164 in) with a 700 micron thermoplastic (polyethylene) coating. Frames are 10 gauge tubular steel, powder-coated black. Nuts and bolts are 304 stainless steel.

Tables are tested to 2,200 lb evenly distributed, with about 500 lb per seat. Benches are tested with 1,000 lb evenly distributed.

Product weight, shipping weight, box count, seat height, and table height are listed in the description on every product page. If you need a spec sheet for a bid or an architect, email contact@outtans.com and we will send it; downloadable spec sheets are being added to the product pages.

The thermoplastic coating insulates the steel, so the surface stays comfortable to touch in direct sun. Lighter colors stay coolest.

Yes, with one exception: the 38 in tables are not ADA compliant. Every other table ships with the ADA kit at no extra charge. Assembled in the standard configuration it seats everyone; assembled per the ADA pages of the manual it provides a wheelchair-accessible position with the required knee clearance. One ADA position per table is typical; check your local accessibility requirements for how many accessible tables your site needs.

The umbrella hole is 2 in in diameter with the plastic insert removed (about 1.8 in with the insert in place). The lower brace has a matching 2 in hole. Tables are not available without the hole. We do not currently sell umbrellas. The 10 ft table is the only table without an umbrella hole.

Backrests are available on the 46 in square table, on the 4 ft, 6 ft, and 8 ft rectangular tables, and on all bench sizes. A backrest for the 46 in round table is available on request; ask for a quote. Punched metal tops are not available with a backrest.

We offer a 2-piece cushion set for 6 ft rectangular tables. The 4-piece set for 46 in square tables is available only while current stock lasts and will not be restocked. We do not sell table or bench covers.

The 38 in kids table uses the same top and seats as the adult 38 in table with shorter legs. It ships in three boxes; boxes 1 and 2 are identical to the adult version and box 3 holds the kids legs.

Tabletops, seat sets, straight legs for square and round tables, surface or in-ground bench legs, and backrest kits can be purchased separately. Tops ship without hardware and are made to fit OUTTANS frames only. Anchors are not sold separately. Spare parts for benches are handled case by case, so email contact@outtans.com with your order number and the part you need.

Our tables are manufactured overseas to our specifications and shipped from our warehouses in California, Pennsylvania, and Texas.

Wood tables are being redesigned and are not available at the moment. The DIY leg kit lets you build a wood-top table on our steel frame.

Yes. Email contact@outtans.com and we will send the specification sheet for the model you need.

Yes. A volume discount is applied automatically at checkout based on the total number of units in your order, and it can differ by product type. For any order of three or more units it is worth requesting a quote, since we check manually whether better pricing is available at that moment.

Discount codes do not stack. The highest single discount applies. There is no first-order or welcome code; our prices were reduced sitewide in August 2026 instead.

Our bulk discounts and tax-exempt checkout are available to every organization. We do not run a separate donation program, but tell us about your project when you request a quote and we will do what we can on pricing.

Use the Request a Quote form with your products, quantities, colors, and delivery ZIP code. You will receive a written quote with free delivery included, usually within one business day.

No. Units are reserved only once payment is received. If an item sells out before you order, we will offer the next available batch or an alternative.

Credit and debit cards on the website or through a secure payment link, ACH, and wire transfer. Shop Pay Instalments are available at checkout (approval is made by Affirm). We do not accept checks. Full payment is required before dispatch.

Yes. Ask us and we will issue separate payment links for the same order; the bulk discount still applies to the full quantity.

You are welcome to issue a purchase order for your records and we will reference the PO number on your quote and invoice. We do not offer net payment terms; payment is due before dispatch.

Outdoor Titans LLC is a US LLC owned by a foreign person, so we provide a W-8BEN instead of a W-9. We complete vendor registration forms on request.

Email your exemption certificate to contact@outtans.com before you check out. We keep it on file and mark your email address as tax exempt, so order with that same email and no tax will be charged.

Decide the policy; four reseller and net-30 inquiries in the last year went unanswered.

Yes. We sell single units at the regular price. The bulk discount on the follow-up order is based on the quantity in that order.

Yes, until a tracking number has been issued, usually within 1 to 2 business days of ordering. Changes such as mount type or color are free before dispatch. After dispatch, see Returns.

Our website prices are usually lower, delivery is free, bulk discounts apply, and we can process tax-exempt orders. Amazon orders are supported by Amazon's own return and message systems.

Yes, on every order in the contiguous United States. We do not ship to Alaska, Hawaii, US territories, PO Boxes, or outside the US.

Orders dispatch within 1 to 2 business days. FedEx delivers in 4 to 7 business days. Larger orders ship by freight on a pallet and take 5 to 10 business days. These are estimates, not guarantees, so order early if you have a fixed event date.

From our warehouses in California, Pennsylvania, and Texas. We ship directly, with no dealers or local vendors.

Not always. Tables ship in two boxes (three for 8 ft tables), each with its own tracking number, and parts of an order can leave from different warehouses. Tabletops are often the last box to arrive. Please check every tracking number before reporting a missing box.

For larger orders a freight carrier delivers to the first accessible entryway of your property with a liftgate at no extra charge. The carrier calls to schedule a delivery window, and someone must be present to receive and sign for the shipment.

Count the boxes against the delivery receipt, note any damage on the receipt before signing, and photograph damaged packaging. Report damage or shortages within 48 hours to contact@outtans.com with your order number and photos.

No signature is required. FedEx can leave boxes at the door or where you instruct them.

Yes. When each box ships you receive an email with its tracking number and a tracking link, so a two-box table gives you two tracking emails.

Tell us as soon as the tracking looks wrong. We first check every tracking number on the order, since boxes often travel separately. If a box is confirmed lost, we open a claim with FedEx on your behalf and ship a replacement rather than make you wait on the carrier.

No. All orders are delivered; pickup from our warehouses is not available.

No. Products ship flat to protect them in transit. All hardware, the required tools, and an illustrated manual are included.

About 30 minutes for a bench and 45 to 60 minutes for a table. Two people make it easier to lift the top; one person can manage.

In the box, and on our Need Help page under Instruction Manuals.

No. Anchoring is optional and most customers do not anchor. Expansion anchors are included for anchoring to concrete, which we recommend for parks, schools, and other public sites.

Check the anchor in your box. For the M8 x 80 mm expansion bolts supplied with 46 in tables, drill a 10 mm (not 3/8 in) hole with a carbide masonry bit in a hammer drill, at least 3 1/2 in deep, and tighten with a 13 mm socket. For 15/32 in anchors supplied with some models, use a 1/2 in bit. Blow the dust out of the hole before inserting the anchor. Every picnic table ships with its anchors included.

Yes. Bolt through the deck boards into the joists with stainless hardware; composite boards alone will not hold the bolts over time.

Dig a hole about 10 to 12 in across and 18 to 24 in deep for each leg, add 2 to 3 in of gravel, set the legs, pour quick-set concrete, brace and level, and let it cure 24 to 48 hours before use.

Email contact@outtans.com with your order number (Shopify 4-digit or Amazon 17-digit) and a photo. We ship replacement hardware or parts by FedEx, usually within 5 to 7 days.

The thermoplastic coating seals the steel, so rust only appears where the coating has been cut or chipped through to bare metal. Rust from a manufacturing defect is covered by the warranty.

Mild soap and water with a soft brush. No pressure washing at close range, no solvents, no abrasive pads.

Clean the spot and either warm the surrounding thermoplastic gently with a heat gun and spread it over the bare metal, or apply an oil-based exterior paint in a matching color after testing on a hidden area. We do not sell a touch-up kit.

Thermoplastic is not a material animals chew; we have never had a report of it.

No. The furniture is built to stay outside year-round.

A 3-year limited warranty on all metal tables and benches covering parts missing at delivery, manufacturing and shipping defects, rust caused by a manufacturing defect, and the structural integrity of the frame and welds under normal use. Full terms: Warranty Information.

Damage from misuse, vandalism, accidents, or modifications; rust or wear from scratches, chips, or coating damage caused during installation or use; normal wear; and cosmetic fading from sun and weather.

Email contact@outtans.com with your order number, photos, and a short description. We resolve claims with replacement parts; outside the warranty, parts are available at a reasonable cost.

You can request a return within 30 days of delivery. Items must be unused, in the original packaging with tags. Email contact@outtans.com first; returns sent without approval are not accepted.

It depends on why the item is coming back. If it arrived damaged, defective, or different from what you ordered, the return is free: we send a prepaid label for parcel orders and arrange the carrier for freight orders. If the item arrived in good condition and you are returning it for a reason on your side (you changed your mind, ordered the wrong color or size and did not tell us before dispatch), the carrier's return cost is deducted from your refund, with the carrier invoice as proof. If a problem shows up only after unpacking or assembly, we offer replacement parts or a partial refund, decided case by case.

No. We do not charge a restocking fee. The only deduction is the carrier's return shipping cost when a product that arrived in good condition is returned because you no longer want it.

Within 10 business days after we receive and inspect the return, to your original payment method.

Photograph the damage and the packaging and email contact@outtans.com within 48 hours with your order number. We send replacement parts or a replacement unit free of charge, or agree a partial refund if you prefer to keep it.

Tell us before you open it if you can. We send a prepaid label and ship the correct item as soon as the return is scanned, or offer a discount if you would like to keep what you received.

Let us know. You can keep the extra units at a reduced price or we arrange a free carrier pickup.

For missing parts or damage you can contact us directly with your 17-digit Amazon order number and we will ship replacements. For returns and refunds, use Amazon's return process.

Email contact@outtans.com, call (678) 515-5665, or use the chat on our site. Support hours are Monday to Friday, 8:00 AM to 4:00 PM Eastern.

Usually within one business day. Quote requests receive a written quote, and missing-part requests are processed the same day when we have the part in stock.